By answering the questions of last month's edition of the monthly competition, we rolled the die and got "1" moves, thus we moved the token for one more cell. The token is now on a cell that allows us to win a brown gadget by answering the new questions. The current state of the board is as shown below.

The new set of questions for November edition of the monthly competition are the following:

1. In the acronym ITIL, what does the first letter I stand for? Information, Infrastructure, or Implementation?
2. What is the last step in the 7-step Improvement Process?
3. Capacity planning is essentially a balancing act between supply and what?
4. With whom would an IT organization sign an Underpinning Contract (UC)?
5. Which document provides guidelines in terms of Information Security?
6. Which process identifies and analyzes trends to prevent future service interruption?

Help us move our token further. Send your answers to this month's questions through the contact us form.

This month's prize is: Free online subscription to our Annual Conference Proceedings CD - 2016 Edition.

Last month's model answers:

1. Can an event which reduces quality of service be considered as an Incident? Yes
2. Which function in the organization is usually the point of contact for the management of Security Incidents? The Service Desk
3. Which document is also called "Back to Back" agreement: OLA, SLA, or UC? OLA
4. Which is the primary standard for IT Service Management: ISO 9001, ISO 20000, or ISO 27000? ISO 20000
5. Which document describes the Resources required to deliver the agreed Service Levels? Capacity Plan
6. Which cycle is linked to Continual Service Improvement? Deming Cycle