By answering the questions of last month's edition of the monthly competition, we moved the die directly to the next gadget earning position to finalize the cycle towards the center of the board. The token is now on a cell the will make us to earn the final PINK gadget to complete the full set of gadgets in the game. The current state of the board is as shown below.

The new set of questions for June edition of the monthly competition are the following:

1. Should all services be installed and offered as high availability?
2. What concept is about measuring the business criticality of an Incident?
3. What does the acronym RFC stand for?
4. Does Change Management allow more changes to be handled?
5. What should Capacity Management cover: technology or business requirements?
6. Can security constraints come from the external environment of an organization?

Help us move our token further. Send your answers to this month's questions through the contact us form.

This month's prize is: Free copy of the ITSM Unified English-Arabic Glossary.

Last month's model answers:

1. What does the acronym SACM stand for? Service Asset and Configuration Management
2. Which type of decentralized Service Desk can be per site, per client, or per system? Local
3. Can the Configuration Management System collect data from several CMDBs? Yes
4. Which Service Transition process provides reliable information for decision making? Knowledge Management
5. What two factors are used to evaluate priority? Impact and Urgency
6. What is the name given to the ISO standard series dedicated to Information Security? ISO 27000