By answering the questions of last month's edition of the monthly competition, we won a brown gadget towards completion of the game. We rolled the die and got "4" moves. The current state of the board is as shown below.

The new set of questions for December edition of the monthly competition are the following:

1. What does the acronym SLR stand for?
2. Which security norm is a standard requirement? ISO 27001 or ISO 17799?
3. Which stage of the service lifecycle describes Change Management, Release and Deployment Management, and SACM?
4. Can several IT departments be involved in the same process?
5. What term is used to describe the ability to maintain or restore services to normal operation?
6. Which process includes evaluating the cost of the unavailability of an IT service?

Help us move our token further. Send your answers to this month's questions through the contact us form.

This month's prize is: Free online subscription to our Annual Conference Proceedings CD - 2016 Edition.

Last month's model answers:

1. In the acronym ITIL, what does the first letter I stand for? Information, Infrastructure, or Implementation? Information
2. What is the last step in the 7-step Improvement Process? Implement Improvements
3. Capacity planning is essentially a balancing act between supply and what? Demand
4. With whom would an IT organization sign an Underpinning Contract (UC)? An external supplier
5. Which document provides guidelines in terms of Information Security? Security Policy
6. Which process identifies and analyzes trends to prevent future service interruption? Problem Management