By answering the questions of last month's edition of the monthly competition, we earned an orange gadget, then we rolled the die and got "6" moves.The current state of the board is as shown below.

The new set of questions for April edition of the monthly competition are the following:

1. Which process is responsible for negotiating availability targets with customers?
2. What does the acronym BIA stand for?
3. Who decides if a change is urgent?
4. Which process provides information about Known Errors to the Service Desk?
5. Which process ensures that IT improvements don't interrupt operations?
6. What is the common factor between IT Service Continuity Management and Security Management?

Help us move our token further. Send your answers to this month's questions through the contact us form.

This month's prize is: Free copy of the ITSM Unified English-Arabic Glossary.

Last month's model answers:

1. Does the SLA have to be written in technical language? No, in everyday language
2. Which role is responsible for a service regardless of its lifecycle status? Service Owner
3. Which process must record the underlying cause of a recurring failure? Problem Management
4. What does the acronym BCM stand for? Business Continuity Management
5. What does the letter C & I of RACI stand for? (R = Responsible, A = Accountable) Consulted & Informed
6. Which support group is often called 'Level 1'? The Service Desk