This webinar is to give an overview on ITIL for the general audience. It is targeted towards attendees from both the IT side and the business side in all kinds of industry. We will define ITIL and IT Service Management, and see how the business can benefit from applying these practices. We will also give a high level description of the components and structure of ITIL and the main activities of ITIL implementation in any organization. The presentation will be in English with the speaker commentary in Arabic.

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