By answering the questions of last month's edition of the monthly competition, we rolled the dice and got "3" moves. The current state of the board is as shown below. The token is now on a cell that will allow us to earn a green gadget by answering the new set of questions correctly.

The new set of questions for August edition of the monthly competition are the following:

1. From a customer's perspective, service value consists of two elements: utility and ....?
2. At what regular event do supplier and client check that service levels are in accordance with the SLA?
3. Where is information concerning all services and their status stored?
4. What are the three sub-processes of Financial Management for IT services?
5. Is producing reports one of the Service Desk activities?
6. What does the acronym SPOF stand for?

Help us move our token further. Send your answers to this month's questions through the contact us form.

This month's prize is: Free copy of the ITSM Unified English-Arabic Glossary.

Last month's model answers:

1. Can the CAB work by using emails without actual face-to-face meetings? Yes
2. Which function follows the progress of an Incident towards resolution? The Service Desk
3. Which document describes all active services? The Service Catalogue
4. Can services be regarded as CIs? Yes
5. What does the acrnym MTBF stand for? Mean Time Between Failures
6. What name is given to changes comprising of well known and tested tasks? Standard Changes