The elapsed year of 2017 has witnessed major progress in the spread and visibility of the EAITSM Inc. activities as a regional community platform for the ITSM professionals. The main distinguishing activity this year was partnerships we held with various professional events around the region, which resulted in multual benefit for both parties, and we gained dramatic increase in visibility, measured by monthly average of website hits, by 540%. Another benefit is increase of interactions and engagements from both individuals and companies, increasing the level of professionals engagement by 44%. Our partnerships, coupled with our own organized events, have collectively pushed the number of professional events in which we are taking part by 80% increase. On the corporate engagement side, we have seen increase by 100% over last year in total number of companies enageged with our activities in various forms and capacities. In terms of total number of countries from which we received interactions from professionals, our overall global extent level has increased by 16%. Regarding membership, the total number of active members has increased by 9%, taking in consideration that some members were removed from the list because they were not reachable through contacts we have in our database. We have some publications in the pipeline, which increases total number of publications by 10%, some of which contribute to our efforts towards Arabization and translation initiatives, which in total have increased by 15%. We are happy with our performance and progress durnig the year of 2017, and we look forward to even more achievements and developments in coming years, with support and collaboration from the professional community we are serving.