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News:

Webinar: AI Implications on the ITSM Industry
2025-02-11

We are organizing a new webinar titled "AI Implications on the ITSM Industry", scheduled on Sunday, Apr. 20th, 2025, 11:00 AM to 12:00 PM Egypt time.

Speaker: Ms. Rania Al-Maghraby, Owner & General Manager, The OneWayForward Inc., Egypt.

Abstract:

This webinar explores the various ways of employing AI in the ITSM profession, ranging from adopting AI technologies in managerial practices and processes, to the automated ITSM software tools that automate such processes. We will look at actual case studies that are emerging, assess their benefits and costs, and discuss other potential applications of AI in the ITSM industry, inspired by various applications in other fields.

Presentation slides are in English, and speaker description is in Arabic.

Details and Registration: https://www.eaitsm.org/ver_en/events_details.php?id=106&mopen=16