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Joint Session with HERO

Event Title: Joint Session with HERO

Organizer: EAITSM / HERO

Location: Microsoft Egypt Premises, Smart Village, Cairo, Egypt

Time: Sunday, Nov. 15th, 2009, 10:00 AM - 04:00 PM

Attendees: HERO Members, and EAITSM Members

Registration: Please send email to events@eaitsm.org, seats are limited. Accepted registrants will receive confirmation to attend.

Agenda:

10:00 – 10:30 Overview of itSMF & the Egyptian Chapter (Rania Al-Maghraby)

10:30 – 11:00    Introduction to ITIL Service Management (Ahmed Taha)
11:00 – 12:30    ITIL Service Strategy, Service Design (Ahmed Taha)
12:30 – 01:30    Lunch & Prayer Break
01:30 – 04:00    ITIL Service Transition, Service Operation, and Continual Service Improvement (Ahmed Taha)

Attendance in this event is for free (restricted to registrants). Event materials will be made available after the event to members through the Library (Members Only) section at our website. This event will be accompanied by book sale.